Effective Date: September 3, 2026
Last Updated: September 3, 2026
Redeem Wellness Center, LLC (“Redeem Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.redeemwellnesscenter.com (the “Website”), submit a form, request an appointment, communicate with us, or otherwise interact with our online services.
By using our Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us as well as certain information automatically generated when you use our Website.
Information You Provide
Depending on how you interact with us, we may collect information such as:
- Full name
- Email address
- Phone number
- Information submitted through contact or appointment request forms
- Health insurance company information, when voluntarily provided
- Messages, questions, or other information you choose to provide
- Appointment and scheduling information
- Communication preferences
- Any other information you voluntarily submit through our Website
Please avoid including highly sensitive medical or mental health information in general Website contact forms unless specifically requested through a secure method provided by Redeem Wellness.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website or source
- General geographic information derived from your IP address
- Website interactions and usage information
- Cookie and similar technology identifiers
We may use this information to operate, secure, analyze, and improve our Website.
2. How We Use Your Information
We may use personal information for purposes including:
- Responding to questions and inquiries
- Processing appointment or consultation requests
- Connecting you with an appropriate therapist or member of our team
- Communicating with you regarding our services
- Providing information you request
- Managing administrative and scheduling activities
- Improving our Website, services, and user experience
- Monitoring Website performance and usage
- Maintaining the security and integrity of our systems
- Preventing fraud, misuse, or unauthorized activity
- Complying with legal and regulatory requirements
- Protecting the rights, safety, and property of Redeem Wellness, our clients, and others
We may also use information for other purposes disclosed to you at the time the information is collected or with your consent.
3. Health Information and HIPAA
Redeem Wellness provides mental health and counseling services. As a result, certain information collected in connection with the delivery of health care services may qualify as Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable health privacy laws.
When HIPAA applies, our collection, use, and disclosure of PHI are governed by HIPAA and our applicable Notice of Privacy Practices, rather than solely by this Website Privacy Policy.
This Privacy Policy is intended primarily to describe privacy practices relating to our Website and other general interactions with Redeem Wellness. It does not replace or modify any rights you may have under HIPAA or our Notice of Privacy Practices.
Our telehealth services may also use secure third-party platforms designed to support the privacy and confidentiality of health-related communications.
4. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to help the Website function properly, understand how visitors use the Website, remember preferences, improve performance, and support analytics or marketing activities.
Cookies are small files stored on your device when you visit certain websites.
We may use:
Essential Cookies
Necessary for the Website to function properly and securely.
Analytics Cookies
Help us understand Website traffic, visitor interactions, and Website performance.
Functional Cookies
Allow the Website to remember certain choices or preferences.
Advertising or Marketing Technologies
We may use advertising or marketing technologies to measure the effectiveness of campaigns or better understand how visitors interact with our Website.
You may be able to manage cookies through your browser settings or through cookie preference tools made available on our Website.
Disabling certain cookies may affect the functionality of some portions of the Website.
5. Analytics and Third-Party Technologies
We may use third-party companies and technologies to assist with Website hosting, analytics, communications, security, scheduling, advertising, and other operational functions.
These providers may collect or process information such as IP addresses, device identifiers, browsing activity, and Website interactions according to their own privacy practices and the services they provide to us.
We encourage you to review the privacy policies of any third-party service you interact with.
6. How We May Disclose Information
We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including to:
Service Providers
We may provide information to vendors, contractors, and service providers that assist us with functions such as:
- Website hosting
- Information technology
- Appointment scheduling
- Communications
- Email services
- Data storage
- Website analytics
- Cybersecurity
- Professional and administrative services
These providers are authorized to process information as necessary to provide services to us and are subject to applicable contractual and legal obligations.
Health Care and Business Partners
When appropriate and permitted by applicable law, information may be disclosed to health care providers, insurers, billing providers, professional consultants, or other parties involved in providing or administering services.
Any disclosure of PHI will be handled in accordance with HIPAA and other applicable health privacy requirements when those laws apply.
Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law or regulations
- Respond to a subpoena, court order, or lawful government request
- Protect the safety of an individual or the public
- Prevent or investigate fraud or illegal activity
- Protect our legal rights
- Establish, exercise, or defend legal claims
Business Transactions
If Redeem Wellness undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
7. Sale of Personal Information
Redeem Wellness does not sell personal information for monetary consideration.
However, certain digital advertising, analytics, or tracking technologies may be treated as a “sale,” “sharing,” or use of personal information for targeted advertising under certain U.S. state privacy laws.
Where applicable law provides you with the right to opt out of these activities, you may exercise that right using the privacy controls made available on our Website or by contacting us using the information provided below.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, meet operational needs, resolve disputes, maintain appropriate business and clinical records, and comply with legal, regulatory, professional, and contractual obligations.
Retention periods may vary depending on the nature of the information and the applicable legal requirements.
Clinical records and Protected Health Information may be subject to separate retention requirements.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission, electronic communication, or electronic storage system can be guaranteed to be completely secure.
You should use caution when sending sensitive information electronically and use secure communication methods provided by Redeem Wellness whenever available.
10. Email and Electronic Communications
If you provide your email address or phone number, we may use that information to respond to your inquiry, communicate regarding appointments, provide requested information, or send other service-related communications.
Email and standard text messaging may not always be secure communication methods. You should avoid transmitting highly sensitive health information through unsecured communication channels unless specifically instructed to do so.
Where required by law, you may unsubscribe from promotional emails by following the unsubscribe instructions included in those communications.
11. Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a portable copy of certain personal information
- Opt out of certain targeted advertising activities
- Opt out of certain sales or sharing of personal information
- Withdraw consent when processing is based on consent
- Appeal certain decisions regarding a privacy request
- Receive information about certain categories of third parties to which personal information has been disclosed
These rights are subject to applicable exceptions and limitations.
Certain information, including PHI governed by HIPAA, may be subject to different procedures and rights described in our Notice of Privacy Practices.
To submit a privacy request, contact us at:
Email: info@redeemwellnesscenter.com
Phone: (203) 208-3940
We may need to verify your identity before processing a privacy request.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
12. Connecticut Residents
Connecticut residents may have additional rights under applicable Connecticut privacy laws.
Where those laws apply, eligible Connecticut residents may have rights to access, correct, delete, or obtain a portable copy of certain personal data and may have the right to opt out of certain sales, targeted advertising, or profiling activities.
Certain organizations, information, and activities may be exempt from these requirements, including certain information governed by HIPAA and other health privacy laws.
Where required by applicable law, Connecticut residents may also appeal a decision concerning a privacy rights request by contacting us using the information provided in the “Contact Us” section below.
13. Children’s Privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the Website without appropriate authorization.
Our clinical services may be provided to children or adolescents when appropriate. Information collected in connection with those clinical services is handled according to applicable federal and state health care, consent, confidentiality, and privacy laws.
If you believe a child has submitted personal information to us through the Website without appropriate authorization, please contact us.
14. Third-Party Websites
Our Website may contain links to websites, platforms, or services operated by third parties.
Redeem Wellness is not responsible for the privacy, security, content, or practices of third-party websites or services.
When you leave our Website, we encourage you to review the privacy policy of the website or service you are visiting.
15. Social Media
Redeem Wellness may maintain profiles on third-party social media platforms.
When you interact with us through social media, the platform may collect and process information according to its own privacy policy and terms.
Information you make publicly available through a social media platform may also be visible to other users.
Please do not disclose confidential medical or mental health information through public social media comments or messages.
16. Emergency Communications
The Website, contact forms, email, and social media channels should not be used for emergencies or urgent mental health situations.
If you or someone else is experiencing a medical or mental health emergency, call 911 or contact the appropriate emergency services.
In the United States, you may also call or text 988 to reach the Suicide & Crisis Lifeline.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Policy.
Material changes may also be communicated through additional notices when appropriate or required by law.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
Redeem Wellness Center, LLC
4699 Main Street, Suite 210
Bridgeport, CT 06606
United States
Phone: (203) 208-3940
Email: info@redeemwellnesscenter.com
Website: www.redeemwellnesscenter.com